Below we have compiled a list of commonly asked questions:
Q: What are your qualifications?
A: Our glaziers have extensive experience in all facets of glazing and pet door installations into timber, mesh and wire.
Q: Do you have a police clearance?
A: All our employees have undergone a Police clearance for your safety and peace of mind.
Q: Could I put a pet door in a glass door?
A: Yes, however, it needs to be toughened glass, however, it is highly advisable and recommended that it be replaced by toughened safety glass to ensure the safety of the occupants and your loveable pets.
Q: How come a few years ago, I could just have a pet door cut into my own glass?
A: It is a requirement in accordance with the Australian Glass Standards that we have to replace any glass in doors, lowlite windows, or next to doors with toughened glass, even if it doesn’t currently have it.
Q: I am having my pet door put into a glass door that has to be replaced, can I keep my piece of glass, and what do you do with it?
A: We normally dispose of the glass for our customers’ convenience, however, if you would like to keep the glass please let us know. We are able to reglaze your old glass at a later stage if you wish.
Q: How long does it take to install a security type pet door, and do you need to take my door away?
A: The install is done on-site and can take up to one hour, we just need to know the colour of your door so we can match the pet door to your security door.
Q: For the security door, Is the mesh woven or punched?
A: Mesh is woven not punched. Vision is clear both ways with no privacy.
Q: Is my pet door covered under a warranty?
A: Yes it is. All of our doors come with a 12 month limited manufacturer’s warranty.
Sureflap have a three-year warranty. Register your purchase at http://www.sureflap.com/en-nz/warranty
Q: If we change our minds, are you able to remove and restore the door?
A:Yes, for an additional fee we can come back and reglaze your glass.
Q: What sizes do the pet doors come in?
A: We have various pet doors for the smallest cat right up to 100kg dogs. All you need to do is decide which material it will be installed into (wood, timber or glass) and click on that section within the ‘Our Services’ tab on the website.
Q: What do you do with the glass that was there before the pet door?
A:Unless you require it, we simply take it away and dispose of it – this is included in the price of the job.
Q: Why does the glass type cost so much?
A: As the glass panel has to be re-ordered and made into a toughened glass, we cannot simply cut a hole into it.
Q: Do the pet doors come with their own lock?
A: Yes the doors do come with a durable pet lock
Q: Is there anything else I can do to make my house more secure?
A: We recommend you to have an internal deadlock installed, especially if you are having a large pet door put into a room, like a laundry door.
Q: How long does it take to install?
A: To have a glass door installed it can take up to 5 working days from date of acceptance. Custom-made doors may take between 7 – 14 working days.
Q: Size suitable for pet?
A: Please refer to the ‘Our Services’ tab on our website for measurements of each door. We recommend drawing it on some cardboard, and cutting it out to see if your pet will fit in it.
Q: Why isn’t there microchip pet doors for dogs?
A: Predominantly installed for cats due to the size of the door being installed.
Q: Is there a way to lock it so the animal can’t use it
A: Yes, most of the doors have internal locks on them, so you can lock the pet out, or in. Our premium range of Australian made pet doors also come with a secondary twist lock panel inclusive with your purchase.
Q: I want it to blend in – not be unsightly
A: We have a range of sizes, shapes and colours to best suit your taste and budget.
Q: How do the SureFlap microchip cat flaps work?
A: Please watch the video link below.
http://www.sureflap.co.nz/support/videos/sureflap-promotional-video
Q: How soon can it be installed?
A: We generally just need a few day’s notice, but can quote over email. The information we require is the type of door, where it is going to be installed (ie: wooden door, laundry full-size panel etc), suburb, and pet size.
If you are unsure, please contact us to arrange an obligation free measure and quote.
